Flights

Reservations and Assistance

• How do I issue the tickets?
• How long do I have to issue the tickets?
• What does "extra revenue" mean (available on some flights)?
• What does "managed manually" mean?

Changes

• Can I change the dates of my flight?
• What does operational change mean? What should I do?
• Can I change my flight?
• Can the passenger's gender be changed?

Extra services

• How do I board my musical/sports/special baggage?
• Is online check in compulsory? when can I check in?
• How can I add the wheelchair assistance to the booking?
• What are the fares with baggage included?
• How can I reserve seats?
• How do I add a hold luggage?

See all 8 articles

Refunds - Vouchers

• What does VOID mean? When can I cancel flights?
• Can a refund be requested in case of flight delays?
• What should I do if I haven't received my refund yet?
• How far has my refund progressed?
• Can I request a refund?
• Can I cancel my flight?

Documents

• Where can I find the accounting documents for the service purchased?
• Are passports compulsory?