Hotels

Payments

• Can I pay by bank transfer (not Mybank), how can I do it?

Reservations

• What is the Easy Box?
• Where can I read the conditions of the insurance or give discharge?
• My booking went wrong. What should I do?
• How do I get more information about booking? (e.g. parking, transfer, etc.)
• Is the reservation confirmed?
• Are rates net?

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Help

• Payment methods
• Where can I look for the hotel confirmation number?
• Where can I check my booking’s fines?
• Where can I find the information related to the insurance?
• How to open a ticket?
• At what point is my post travel request?

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Changes/cancellation

• How can I delete a reservation?
• Can I change my reservation?

Travel Documents

• Where can I find the invoice for the booking paid?
• How can I ask for the statement against penalty?
• How will I receive the invoice?
• Where can I download my booking voucher?
• Do I need a visa to enter the country?
• What travel documents do I need when going abroad?